01
Introduction
Tideglass is a change management advisory operating from Level 27, Menara TM, Jalan Pantai Baharu, 50672 Kuala Lumpur, Malaysia. We are committed to handling personal information responsibly and transparently.
This Privacy Policy applies to personal data collected through this website (the "Site"). It describes the types of information we may collect, how we use that information, and the choices available to you regarding your data.
Our practices are guided by the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using the Site or submitting information through our contact form, you acknowledge this policy.
02
Data We Collect
Information you provide directly
When you submit our contact form, we collect the name, email address, and message content you choose to provide. Phone numbers are collected only if you include one voluntarily.
Information collected automatically
When you visit the Site, our server may record standard access log data including your IP address, browser type, referring URL, and pages visited. This information is used for security monitoring and aggregate website performance analysis only.
Cookies and similar technologies
The Site uses cookies as described in Section 5 and our Cookie Policy. Consent for non-essential cookies is collected via the cookie notice displayed on first visit.
Legal basis for processing
Consent
Where you have expressly agreed — for example, by accepting optional cookies or submitting our contact form with acknowledgment of this policy.
Legitimate interest
For security logging and basic site analytics, where our interest in maintaining a secure and functional website is balanced against minimal privacy impact.
Contract
Where processing is necessary to respond to an enquiry that may lead to, or form part of, a service engagement.
Data retention
Contact enquiries are retained for up to 24 months from the date of receipt, unless a longer retention period is required to fulfil a service engagement or comply with legal obligations. Server access logs are retained for up to 90 days. You may request deletion at any time (see Section 6).
03
How We Use Your Data
Personal information collected through this Site is used for the following purposes:
- — Responding to enquiries submitted through the contact form
- — Scheduling introductory conversations and following up on service proposals
- — Maintaining records of communications related to ongoing or prospective engagements
- — Monitoring and improving the performance and security of this website
- — Complying with applicable Malaysian law and regulatory requirements
We do not sell, rent, or share personal data with third parties for marketing purposes. Data is not used for automated decision-making or profiling.
Third-party service providers
We may share limited data with trusted service providers who support our operations — for example, email delivery services or web hosting providers. Such parties are required to handle data in accordance with applicable data protection laws and are not permitted to use your data for their own purposes.
04
Data Protection
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These measures include:
- — HTTPS encryption for all data transmitted via this Site
- — Access controls restricting data access to authorised personnel only
- — Secure hosting environments with regular maintenance
- — Internal data handling procedures aligned with PDPA obligations
In the event of a data breach that is likely to result in significant harm, we will notify affected individuals and, where required, relevant authorities in accordance with applicable Malaysian law.
06
Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights in relation to your personal data:
Right of access
Request a copy of the personal data we hold about you.
Right of correction
Ask us to correct inaccurate or incomplete data.
Right to withdraw consent
Withdraw consent to processing at any time where consent is the legal basis.
Right to cease processing
Request that we stop using your data for direct marketing purposes.
Right to limit processing
Ask us to restrict use of your data in certain circumstances.
Right to lodge a complaint
Contact the Department of Personal Data Protection (JPDP) Malaysia if you believe your rights have not been upheld.
To exercise any of these rights, write to us at [email protected]. We will respond within 21 days.
07
Third-Party Links
This Site may contain links to external websites. Tideglass is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.
08
Children's Privacy
This Site and our services are directed at organisations and professionals, not at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data through this Site, please contact us and we will arrange for its deletion.
09
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last updated" date at the top of this page.
We encourage you to review this page periodically. Continued use of this Site following any changes constitutes acceptance of the updated policy.
10
Contact
For any questions relating to this Privacy Policy, or to exercise your data rights, please contact our data controller:
Tideglass
Level 27, Menara TM, Jalan Pantai Baharu, 50672 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-7723 5168