Our Services
Three services, each designed around a specific point in a change programme
Tideglass offers a short readiness engagement, a three-week communication framework, and a six-month advisory retainer. Each service is scoped, priced, and designed to fit where a Malaysian business typically needs support.
← Back to HomeOur Approach
How we work across all three services
Listen first
Every engagement starts with a structured listening session. We ask about the change, the people affected, the existing communication channels, and where the leadership team's confidence sits.
Write it down
We produce a written output for every engagement. For the readiness note, this is a short document. For the communication framework, it is a structured set of templates and a calendar. For the retainer, it is a monthly note.
Stay alongside
Short engagements close cleanly. Retainer clients have continued access to their adviser through the programme's key milestones. We adjust the advisory focus as the programme moves forward.
Service 01
Change Readiness Note for Owner-Led Firms
A short engagement for Malaysian companies preparing for a structural change — a new system, a new location, a reorganisation. We sit with the leadership team, ask a structured set of readiness questions, and produce a short written note describing where the team sits and what conversations could usefully happen before the change starts. Educational and advisory only.
- Structured leadership readiness conversation
- Written note: where the team sits and what gaps exist
- Specific observations on conversations worth having
- Delivered within one to two weeks
Process Steps
- 1. Introductory call to understand the change context
- 2. Structured readiness conversation with leadership team (1–2 sessions)
- 3. Draft note produced and reviewed
- 4. Final written readiness note delivered
Investment
RM 580
Service 02
Change Communication Framework
A three-week engagement producing a written communication framework for a specific upcoming change inside a Malaysian SME. The framework covers internal-message timing, audiences within the company, written templates for key updates, and a calendar of touchpoints. We deliver the framework and two workshops with the project sponsor and communications lead.
- Audience mapping — who needs to hear what, and when
- Written message templates for key change announcements
- Communication calendar with touchpoint schedule
- Two workshops with project sponsor and comms lead
Three-Week Timeline
- Wk 1. Discovery — change details, audiences, existing channels
- Wk 2. Draft framework — templates, calendar, workshop 1
- Wk 3. Refinement and workshop 2 — final framework delivered
Investment
RM 2,200
Service 03
Programme Steward Advisory Retainer
A six-month advisory retainer supporting a Malaysian company's internal change-programme owner. Cadence is fortnightly calls, monthly written notes, and ad-hoc support around key milestones. We act as an external sounding board on cadence, sequencing, and internal communication. The client team retains all execution and decision-making.
- Fortnightly advisory calls (45–60 minutes each)
- Monthly written programme notes sent after each call
- Ad-hoc support between calls around key milestones
- Direct adviser access — no support system routing
- Six-month commitment with monthly invoicing
What a typical month looks like
- 1. Fortnightly call — programme review, current issues, upcoming milestones
- 2. Written note sent — summary of call, key observations
- 3. Second fortnightly call mid-month
- 4. Monthly summary note — status, risks, recommended focus
Monthly Investment
RM 4,200 / month
Choosing a Service
Which service fits your situation?
Most clients start with the readiness note. Others already know their challenge and come directly for the framework or retainer. The table below outlines the key differences.
| Feature | Readiness Note |
Communication Framework |
Programme Steward |
|---|---|---|---|
| Duration | 1–2 weeks | 3 weeks | 6 months |
| Written deliverable | |||
| Workshops included | 2 workshops | ||
| Ongoing advisory cadence | |||
| Best for | Pre-change groundwork |
Upcoming specific change |
Active change programme |
| Price (RM) | 580 | 2,200 | 4,200/month |
Readiness Note
RM 580
One-time, fixed fee
- Readiness conversation
- Written readiness note
- Next-step observations
Communication Framework
RM 2,200
One-time, fixed fee
- Three-week engagement
- Full written framework
- Two workshops included
- Message templates & calendar
Programme Steward
RM 4,200
Per month, 6-month term
- Fortnightly advisory calls
- Monthly written notes
- Ad-hoc milestone support
- Direct adviser access
Across All Services
Protocols shared across every engagement
Confidentiality
All engagement information is confidential. NDAs available on request. No client information shared across engagements.
Written scope
Every engagement is governed by a brief written scope document. No scope expansion without your agreement.
Senior involvement
The adviser you meet during the introductory call is the adviser who conducts your engagement. No junior handoffs.
Data protection
Client materials handled in line with Malaysian data protection standards. Engagement materials deleted after a defined retention period.
Not sure which service fits?
The introductory call is the right starting point. We listen to where you are, and if Tideglass is a good fit, we'll suggest which service makes sense for your situation.
Arrange an Introductory Call